SHIPPING/DELIVERY AND RETURNS


Here you will find general answers to most frequently asked questions about:

Shipping/Delivery
Returns
Do you have other questions


Shipping & Delivery

How long will it take to receive my order?

We will ship your order within 24 hours (except on weekends and holidays). If you order skis with binding adjustments, as a rule that will take one additional day.

In Europe, GLS handles our shipping and takes two to four workdays.

We make an effort to adhere to the delivery terms listed. Stöckli Swiss Sports AG cannot be held liable for any delivery delays.

 

How much are shipping fees?

Purchases of 200 Euro or more include free shipping.

Under 200 Euro, we charge 9.00 Euro for a delivery in Europe.

 

How do I determine the status of my order?

As soon as your order leaves Stöckli Swiss Sports AG, you will receive an email from GLS with a link to use to track the shipping status of your order live. If you do not receive a tracking email, please contact us by email: webshop@stoeckli.ch

 

When I choose to pick up my order in a store, how do I know when it’s ready for pickup?

As soon as your order leaves Stöckli Swiss Sports AG, you will receive an email from GLS with a link to use to track the shipping status of your order live to your selected store. If you do not receive a tracking email, please contact us by email: webshop@stoeckli.ch.

When your order arrives at the store, you will also receive an additional notice from us by email that your order is ready for pickup.

Please take into consideration the business hours of the store you selected.

 

When I go to pick up my order in a store, what do I need to show to receive my purchase?

Please bring your order confirmation and a valid personal identification.

 

May I make changes to my order after I’ve completed it?

As soon as your order has been completed and the payment has been made, it is unfortunately not possible to make any changes to your order.

We therefore highly recommend that you review your order well before completing the purchase.

 

What happens if I am not at home when the package is delivered?

GLS will first attempt to leave your shipment with a neighbor upon receiving a signature. If there is not a neighbor available to accept your order for you, GLS will leave a notice, which you can bring to the nearest GLS PaketShop. There, you can pickup your order as of the following day of the attempted deliver and no later than eight workdays afterward. If there is not a PaketShop near you, GLS will take your order back to the distribution center (Depot) where you can pick it up on the day after the attempted delivery and up to four workdays afterward. Alternatively, you can select other delivery options on the GLS website, and GLS will then attempt to delivery it again based on those preferences.

If the second delivery attempt is not successful, the order will be sent back to the sender after being stored for four workdays at the GLS distribution center (Depot).


Returns

How long do I have the option of returning products?

You can send the products back up to 14 days after receipt. After that period, returns are no longer possible.

 

May I also return skis?

We professionally mount plates and bindings based on your personal preferences. Therefore, the return of deliveries with mounted bindings is not possible. If the skis simply do not work out for you, please contact our customer service office.
Worn, used and washed products may not be accepted for returns.

 

How does a return of ordered product work?

Fill out the return form that comes with your delivery. Please list the product that you would like to return. Send the product with the completed form to:

log-mark GmbH
Returns Stöckli
Elsässerstr. 16
71229 Leonberg
Germany

Please carefully save your tracking number. As soon as your return arrives in our warehouse and has been checked, we will issue a refund.

Stöckli Swiss Sports AG is not responsible for any and all return shipping costs.

 

After a return, how long will it take for the purchase amount to be refunded?

We will refund the purchase price to the credit card used for purchase within 14 days after receipt of the return package.

 


Do you have other questions?

If you have other problems or questions, you can contact our Stöckli experts at any time at the following email: webshop@stoeckli.ch or take a look at our Frequently Asked Questions. Perhaps your question has been answered there.