shipping & delivery
How long will it take for me to receive my order?
We will ship your order within 24 hours (except on weekends and holidays). If you order skis with binding adjustments, as a rule that will take one additional day.
In Germany, GLS handles our shipping and takes two to four workdays.
We do our utmost to adhere to the delivery terms listed. Stöckli Swiss Sports AG cannot be held liable for any delivery delays.
How much are shipping fees?
Purchases of 200 Euro or more include free shipping.
Under 200 Euro, we charge 9.00 Euro for a delivery in Germany.
How do I determine the status of my order?
As soon as your order leaves Stöckli Swiss Sports AG, you will receive an email from GLS with a link to track live the shipping status of your order. If you do not receive a tracking email, please contact us by email: firstname.lastname@example.org
When I choose to pickup my order in a store, how do I know when it’s ready for pickup?
As soon as your order leaves Stöckli Swiss Sports AG, you will receive an email from GLS with a link to track live the shipping status of your order to your selected store. If you do not receive a tracking email, please contact us by email: email@example.com
When your order arrives at the store, you will also receive an additional notice from us by email that your order is ready for pickup.
Please take into consideration the business hours of the store you selected.
When I go to pickup my order in a store, what do I need to show to receive my purchase?
Please bring your order confirmation and a valid personal identification.
May I make changes to my order after I’ve completed it?
As soon as your order has been completed and the payment has been made, it is unfortunately not possible to make any changes to your order.
We therefore highly recommend that you review your order thoroughly before completing the purchase.
What happens if I am not at home when the package is delivered?
GLS will first attempt to leave your shipment with a neighbor who will be asked to sign for it. If there is not a neighbor available to accept your order for you, GLS will leave a notice, which you can bring to the nearest GLS PaketShop. You can pickup your order there as of the day following the attempted deliver but no later than eight workdays afterward. If there is not a PaketShop near you, GLS will take your order back to the distribution center (Depot) where you can pick it up on the day after the attempted delivery and up to four workdays afterward. Alternatively, you can select other delivery options on the GLS website, and GLS will then attempt to delivery it again based on those preferences.
If the second delivery attempt is not successful, the order will be sent back to the sender after being stored for four workdays at the GLS distribution center (Depot).